A fair, straightforward refund policy.
AlohoMira sells one thing: a $5 credit for a 15-minute AI screening interview with Mira. If your credit went unused or something went wrong on our end, we’ll make it right. See also our Terms and Pricing.
Last updated · July 2026
Unused credits — refunded in full
Bought a credit but haven’t started an interview yet? Email us within 14 days of purchase and we’ll refund it in full — no interview was used, so there’s nothing to explain.
Something went wrong — refunded in full
If a bug or glitch consumed your credit without starting the interview, the call dropped and you couldn’t finish, your feedback report never arrived, or you were charged twice or by mistake — tell us what happened and we’ll refund you in full or restore the credit. Technical failures on our end are always covered within the 14-day window.
Completed interviews
Once you’ve completed an interview and received your feedback report, the service has been delivered, so completed interviews are generally final. If something genuinely fell short, email us within 14 days and tell us what happened — we review these case by case and will make it right where it’s warranted.
How to request a refund
Email support@alohomira.com from the address on your account, within 14 days of the charge. Include the date of purchase and a line on what went wrong so we can sort it quickly. We reply to every request within 3 business days.
How quickly you’ll be refunded
We approve eligible requests within 2 business days. Once approved, the refund is issued to your original payment method and typically lands within 5–10 business days, depending on your bank or card provider.
Payments & merchant of record
Payments and refunds are processed by Creem, our merchant of record. Your card statement and official receipt come from Creem on our behalf. Refunds are returned through Creem to the card or method you paid with. Payment-processing fees are not returned on a refund, in line with standard practice.
How a refund affects your credit
A full refund subtracts the credit that purchase added. If you haven’t used the credit, your balance typically returns to its previous level. If you already used it for an interview, your balance may become negative— you’d simply buy a new credit to run another interview. A partial refund usually does not reverse the interview credit unless we tell you otherwise. A card dispute or chargeback also reverses the credit.